Create Next App

1. Information We Collect

We collect various types of information in connection with the services we provide:

1.1 Personal Information

When you create an account or use our services, we collect:

Contact Information: Name, email address, phone number, billing address, and shipping address
Account Credentials: Username, password, and security questions
Payment Information: Credit card details, billing address, and transaction history
Identification Documents: Government-issued ID or business licenses for verification purposes
Communication Data: Records of your interactions with customer support and service inquiries

1.2 Shipment Information

Sender and recipient details
Package contents, dimensions, and weight
Pickup and delivery locations
Tracking numbers and delivery status
Signature records and proof of delivery
Customs declarations and commercial invoices

1.3 Automatically Collected Information

Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages visited, features used, time spent on site, and clickstream data
Location Data: GPS coordinates, Wi-Fi access points, and cell tower information
Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and pixels

1.4 Information from Third Parties

We may receive information about you from:

Delivery partners and carriers
Payment processors and financial institutions
Social media platforms (if you connect your accounts)
Data analytics providers
Customs and government authorities

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

Processing and managing your shipments
Providing tracking and status updates
Coordinating pickups and deliveries
Processing payments and billing
Handling customs clearance and documentation

2.2 Customer Support

Responding to inquiries and requests
Resolving disputes and issues
Providing technical assistance
Sending service notifications and updates

2.3 Business Operations

Improving our services and user experience
Conducting analytics and research
Preventing fraud and ensuring security
Complying with legal obligations
Enforcing our Terms and Conditions

2.4 Marketing and Communications

Sending promotional offers and newsletters (with your consent)
Conducting surveys and market research
Personalizing your experience
Displaying relevant advertisements

You can opt out of marketing communications at any time.

3. Information Sharing and Disclosure

We may share your information with the following parties:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

Carriers and delivery partners
Payment processors
Cloud hosting providers
Customer support platforms
Analytics and marketing services

3.2 Business Transfers

If ZIPME is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes, court orders, or government requests
Enforce our Terms and Conditions
Protect our rights, property, or safety
Prevent fraud or security threats
Cooperate with law enforcement

3.4 With Your Consent

We may share your information with other parties when you have given us explicit permission to do so.

4. Data Security

We implement comprehensive security measures to protect your personal information:

4.1 Technical Safeguards

256-bit SSL/TLS encryption for data transmission
AES-256 encryption for data at rest
Secure data centers with physical security controls
Regular security audits and penetration testing
Intrusion detection and prevention systems
Automated backup systems

4.2 Organizational Safeguards

Access controls and authentication requirements
Employee training on data protection
Confidentiality agreements with staff and partners
Incident response procedures
Regular security awareness programs

4.3 Payment Security

We are PCI DSS compliant and use tokenization to protect payment card information. Credit card details are never stored on our servers and are handled by certified payment processors.

Important: While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of your information.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

5.1 General Rights

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a portable format
Objection: Object to processing of your information
Restriction: Request restriction of processing
Opt-Out: Unsubscribe from marketing communications

5.2 GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

Right to withdraw consent at any time
Right to lodge a complaint with supervisory authorities
Right to know the legal basis for processing
Right to data portability in machine-readable format

5.3 CCPA Rights (California Users)

If you are a California resident, you have rights under CCPA:

Right to know what personal information is collected
Right to know if information is sold or shared
Right to opt-out of sale of personal information
Right to non-discrimination for exercising privacy rights

How to Exercise Your Rights:

We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

6.1 Types of Cookies

Essential Cookies: Required for website functionality
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences and settings
Targeting Cookies: Deliver relevant advertisements

6.2 Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. Most browsers allow you to:

View and delete cookies
Block third-party cookies
Block cookies from specific sites
Block all cookies
Delete cookies when you close your browser

6.3 Do Not Track

We currently do not respond to Do Not Track (DNT) signals. We will update this policy if we implement DNT recognition in the future.

7. International Data Transfers

ZIPME operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer personal data internationally, we ensure appropriate safeguards are in place:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions recognizing equivalent data protection
Privacy Shield certification (where applicable)
Binding Corporate Rules for intra-group transfers

By using our services, you consent to the transfer of your information to our facilities and service providers globally.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods

Account Information: Duration of active account plus 7 years after closure
Shipment Records: 7 years for tax and legal compliance
Transaction Data: 7 years for financial records
Marketing Data: Until you opt-out or withdraw consent
Support Communications: 3 years after resolution
Security Logs: 2 years for security monitoring

After the retention period expires, we securely delete or anonymize your information in accordance with applicable laws and regulations.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@zipro.us. We will take steps to delete such information from our systems.

10. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services. We are not responsible for the privacy practices of these third parties.

We encourage you to read the privacy policies of any third-party services you interact with. This Privacy Policy applies only to information collected by ZIPME.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you via email (if you have an account)
Display a prominent notice on our website
Obtain your consent if required by law

Your continued use of our services after the changes take effect constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ZIPME Logistics Inc.

Privacy Office

701 State Ave

Warroad, MN 56763

United States

Phone: +1 786 358 5613

Email: privacy@zipro.us

General Inquiries: info@zipro.us

For data protection inquiries in the EU, contact our Data Protection Officer at dpo@zipro.us

Response Time

We will acknowledge receipt of your inquiry within 48 hours and provide a substantive response within 30 days. In some cases, we may need additional time and will notify you accordingly.

13. Compliance and Certifications

ZIPME maintains compliance with the following data protection frameworks:

General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Payment Card Industry Data Security Standard (PCI DSS)
ISO 27001 Information Security Management
SOC 2 Type II Certification

Privacy Policy